Don’t believe their warranty. We did ultimately request a copy of the report from which our claim was originally denied – there were a couple of discrepancies in the report which we were able to clarify for them.VIEW MORE HELPFUL47 people found this review helpful, Judy of Rapid City, SD Verified ReviewerOriginal review: Jan. 24, 2016, We replaced 3 large, second story, decks with Trex Transcend decking. I am still trying to get them to reimburse us for the deck, but even if they do I still need to pay another contractor to install it. The Trex company has a problem. That did help the problem of the water running into our basement however, now when it rains the water pools on the deck and it looks like a swamp. It is not safe to walk on. Avoid like the plague. I thought this stuff was like the stuff I had in my other house. Now am wondering if Trex only lasts under a covered porch. Trex composite decking also does some things that wood can’t. TT-COC-003944.229 | PEFC Certification No. HELPFUL75 people found this review helpful, Jared of Springfield, OR Verified ReviewerOriginal review: Sept. 15, 2015. We were told to sand and seal it. My deck . The Parr lumber Company from which we purchased the material took no responsibility and the Trex Company sent their representative a company called brite serve to inspect the deck. You started with wood, so I will too (and so did 80 percent of U.S. deck builders, FYI). The actual cost paid by the contractor is a moot subject. :thumbsup: Does anyone have a Trex deck that hasnt fallen apart? This is a garbage product. It gets so hot you can not stand on it and it is also discoloring which I discovered from other reviews is mold. Trex products offer superior durability and performance that you can't get from wood. I later came home and was up until 3:45 am doing my research because what I found was both shocking and very disturbing. 10-21-2013, 08:58 AM Pelican Parts ... in effect, bondo the upper surface. Comment: trex decking is wrapped on one end. Then we bought a house with an 80 ft. deck that was built as new const. We are online to buy $25,000 worth of product. 294 1432 02 All FSC and PEFC Certified Products will have the following Chain of custody Certification Number : FSC Certification No. HELPFUL83 people found this review helpful, Lisa of Weaverville, NCOriginal review: March 7, 2015, I saved for 2 years to have a 2nd story deck replaced. A few weeks ago when the company delivered the Trex boards, there were quite a few dark boards in comparison to the grey that she and her husband had picked out. . What I found were first of all beautiful decks made of these beautiful composite products. Any ideas on how to get them to reconsider my claim with "proper documentation"? Manufactured by NCP in Fergus, Ontario. Don’t buy Trex! However, the Trex company has not yet responded to our request to replace the deck. HELPFUL46 people found this review helpful, Dee of Lake Katrine, NY Verified ReviewerOriginal review: June 1, 2015, When I lived in NC I ordered and spent thousands of dollars for Trex Decking for my pool and entertainment area. Trex has no business ethic towards the “right” way to treat a potential customer. Now we are terrified when we go out of town & have to pull everything to touching the side of the house in hopes of less damage as it readily blows across the slick Transcends Trex. My children have been confronting me to do something about it. They boast of a 25 year warranty. HELPFUL58 people found this review helpful, Sharon of Ruskin, FLOriginal review: Aug. 4, 2015, We built our house in 2003-2004. After two years it warped in 3 areas and also was not told that the material gets so hot that it burns your feet… not very enjoyable and in some spots there was mold. HELPFUL49 people found this review helpful, Denise of Ravensdale, WA Verified ReviewerOriginal review: April 30, 2015, We had our dream deck built out of Trex material. I cannot let my dogs out on it at all. Although it gets full sun for most of the day, the mold issue is horrible and requires cleaning so often it’s excessive. Now it seems more people are becoming dissatisfied with the longevity and quality of Trex products. I experience none of the warping issues I’ve read here. would like to somehow cut part off and leave area for walking to other part of deck, caused by drainage problem not designed properly. Sad and their ego will define their future. To make a claim online for all concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. Comments (3) Sorry if it wasnt the exact answer you were looking for. I guess there is also PVC boards that could be used, or are there other material that are used that will flex, Hardiebacker strips would be great, but not sure of its flexibility. TREX is giving me a new deck. Please review the details of your warranty coverage by clicking on the View Warranties link to the left of this information. No more asking "Can I … HELPFUL72 people found this review helpfulHow do I know I can trust these reviews about Trex Composite Decking? HELPFUL54 people found this review helpful, shawn of Redding, CA Verified ReviewerOriginal review: April 2, 2015, We purchased some Trex decking from Trinity Lumber in Weaverville Ca. I believe I do have the receipts. She should of used different screws than the ones trex recommended. The main reason we bought Trex was because of the warranty. This is an expensive product that does not deliver on its promises. JavaScript is disabled. It was installed by the contractor who built our house and they put the boards too close together in many places. We use intelligent software that helps us maintain the integrity of reviews. HELPFUL59 people found this review helpful, Ronald of Santa Barbara, CA Verified ReviewerOriginal review: Oct. 13, 2015. Time to check out the competition. We are in the process of having a new deck built. HELPFUL35 people found this review helpful, Catherine of Duryea, PAOriginal review: July 11, 2015, This product is so expensive yet so disappointing. 30 Sep 2007 We decided to go with fake wood -- composite or whatever it's called Nothing to do with decking>>> GM has made a 200,000 mile car/truck,with normal fender 1950's Power Wagon hey, it even has 'decking' in the bed. MY final analysis is this::thumbdown: 2. Does Trex really think that the contractor would give me a copy showing the actual cost they paid for the Trex? Our deck is only 2 years old. I was very excited to have my old rotting deck replaced with Trex composite decking. Very unhappy with this expensive decking and not sure how to correct this problem. It didn’t work. Please do not install this crap on your deck…. The heavy cast aluminum patio table with 8 chairs were slammed into the house. First winter, the planks warped into U-shape and hold water in poodles on its surface. Did my research. Thank you I cannot find any products to dissolve this mold. What's more, Trex decking is made from 95% recycled materials: That's an eco-friendly decking …