b) for bookings of hotels in the Republic of Ireland – Smorgs ROI Management Limited which has its registered office at Travelodge Dublin Airport Hotel, Main Street, Ballymun, Dublin 11 (Company No. We will try to assist with any special requests but all room bookings are subject to availability. You must not leave under 18s unattended in any rooms or public areas at any times. 1. C) at your request or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your booking and refund you any money you have paid in advance for the unavailable room(s) including related food & beverage Extras (all other Extras are non-refundable). Travelodge Hastings: Cancelled stay under flexible rate - no refund - See 938 traveller reviews, 82 candid photos, and great deals for Travelodge Hastings at Tripadvisor. 7. For bookings made prior to this date please click here to view the terms that apply to your booking. Please take the time to read our Privacy Policy as it includes important terms which apply to you. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you do not check out by midday then we may charge you the Flexible Rate at that time for one night’s stay for the applicable room(s). Cooking equipment including but not limited to microwave ovens, fridges, deep fat fryers and toasters must not be operated by you in the hotel. You must not leave pets or other animals unattended in any rooms or public areas at any time and dogs must be kept on leads in public areas at all times. If we do not receive payment of the full balance by this time your Group Booking will be cancelled automatically and no refund will be given. You must not smoke in any of our hotels, either in the hotel rooms or public areas, or interfere with our fire detection system or with any emergency equipment. In making a booking you agree to not use the Travelodge hotel or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from Travelodge. d) We will not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them regardless of whether they are parked in a car park connected to the hotel or not. By providing personal information in connection with a booking you consent to such processing on behalf of you and each guest staying with us under such booking. Worst case scenario, they'll offer an alternative date. You can check in after 3pm on the scheduled date of arrival unless you purchase an early check-in Extra with your booking or directly at the hotel, subject always to availability. If your booking is not payable in full at the time of booking we require debit or credit card details to be provided at the time of booking and we will charge such payment card for the cost of the first night of the booking if you fail to arrive. Where the Act provides that our liability is capped at an amount, we will only be liable up to the maximum sums under the Act. Food & beverage Extras are refundable in accordance with these terms only. If an event outside our reasonable control (as explained in paragraph J6 below) is reasonably likely to prevent us from performing your booking we may cancel your booking on notice to you (including by email or via the My Travelodge portal) and will refund in full any payment made by you in respect of such booking to the payment card that you used to make the booking, including any food & beverage Extras but excluding all other Extras (which are non-refundable) and any booking fees. The reasonable costs we incur if you smoke in our hotel are likely to include costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses. warning refund policy: you will not get your refund in 10 minutes when you come in. 2. 15. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106016793', '');}, 'log_autolink_impression');March and payment was taken on 13th... Citizen's Advice Bureau says it may potentially be a frustration of purpose. Statutory Rights: If you are an individual consumer you have certain legal statutory rights. If you cancel the trip before the provider does, it may be deemed a 'change of mind' and your options for a refund or credit may be reduced. I booked to stay at Manchester Piccadilly Travelodge on 30/31 May. Got nowhere. Making a booking and identification required on arrival at the hotel, C. Cancellation, amendments, refunds and no shows, E.Your stay- requirements of you and the other members of your booking, K. Information about us and how to contact us. Before midday on your scheduled arrival date you can amend the scheduled arrival date and/or the room type, provided that the amended date and/or room. If your booking is a Saver Rate booking or a Group Booking you shall be charged 100% of the cost of the entire booking including any Extras. Nothing on the website to say this . Travelodge reserves the right to (i) amend these terms and (ii) change or cancel any vouchers, at any time in connection with any circumstances outside of its control. e) Nothing in these terms will exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or to attempt to) exclude or limit. After the cooling off period, Room Cancellation cannot be cancelled independently from the room booking. 5. What are my refund rights during coronavirus? If your booking is not payable in full at the time of booking and the rate of VAT changes between the date of your reservation and the date of your stay we will adjust the rate of VAT that you pay and charge you accordingly. Got an email saying that that email address is no longer valid. I have cancelled a booking at Travelodge in (ta && ta.queueForLoad ? We operate an eVoucher scheme (please click here for more information). 3. We are both 77 years old and particularly concerned about coronavirus. You must ensure that the name on a booking is correct at the time of booking as we will not change the name on the booking afterwards. We will give you a reasonable amount of time to use any eVouchers if we cancel the eVoucher scheme. We may also refuse to take any future bookings from you. We have seen some great examples of industry best practice such as accommodation providers, airlines, train operators offering free cancellations or the ability to rebook to Chinese and other guests affected, easing some of their worry and helping to support their future plans to visit Britain. If your booking includes a number of different daily rates, the average rate will be used. The ACCC is alert to any instances of unfair or unconscionable conduct on the part of businesses in dealing with consumers during the current crisis. 9. I am a pensioner who can not afford to throw away £145 (two rooms). 3. 5. We are currently experiencing high volumes of contact. I am in same boat tried messaging them to no avail, my wife and I have medical underlying problems she has MS,we use travelodge quite a lot, still waiting to see what happens, please let me know if you have success, robertsafc@gmail.com, I was told that my holiday with Jet 2 was cancelled on Saturday. 1. 8. I booked on a Saver Rate. You will see your booking referred to as a Flexible Rate, Saver Rate and/or Group Booking and/or a booking of Extras. Refund Credit Notes were introduced as a sort of IOU to help travel companies avoid a cash-flow crisis when they were forced to refund so many holidays at the same time. The worst travelodge I have ever stayed in. As Saver Rate bookings are at discounted rates these bookings are not refundable in whole or in part. 8. You will need to pay on arrival and you must do so by using, in person only, the payment card which you used to make the booking or cash. When an airline experiences system-wide problems, you can bet there are hundreds of consumers in your predicament. Wish to cancel a Travelodge booking in (ta && ta.queueForLoad ? Travelodge Newbury chieveley Travelodge Newbury chieveley. But we think Travelodge’s refusal to give you a refund was particularly unfair as, of course, the second room was still “free” for another booking, potentially for an even higher rate. 6. 5. This post has been removed at the author's request. By accepting these terms you consent to us using your personal data to create a My Travelodge account. 1. 5. If you book ten or more rooms for the same night we will treat this as a “Group Booking”. We will refund the premium you have paid within 30 days of the date you amend your booking to cancel the policy, provided you have not used your hotel reservation or made a claim before you asked to cancel the policy within the 14-day period. 1. Whether you're staying over before an early morning meeting or just cutting down your commute, Travelodge is a great place for business travellers. Alternatively we may request that you set up a My Travelodge account before we issue you with eVouchers. 2. We may terminate your booking and retain any money paid to us for such booking if we believe that you are in breach of this provision. Once the edit period has expired, authors may update their posts by removing and reposting them. You can find contact details for Travelodge (UK) above. 769170, VAT No. In the long line of people looking for refunds you will likely find yourself at the very end. Amendments to these terms: We reserve the right to change these terms from time to time and the terms applicable to your booking are those in force on the date of booking. Close. Search... Loading. If you are an individual consumer, your statutory rights are unaffected. You can cancel the entire booking before midday on your scheduled arrival date by selecting Manage My Booking on our website. All payments are due in full at the time of booking unless you are otherwise advised by us. Car parks and fees are shown in the ‘Directions and Parking’ section on specific hotel details pages. Hotel is on a service station which is quite. 4. Search... End of Search Dialog. The terms below apply to your booking if you book from 25th April 2018. Any bookings resold or transferred may not be honoured and we accept no liability in respect of this. Avoid this hotel chain at all costs… Law: These terms and any non-contractual obligations arising out of or in relation to these terms shall be governed by and will be interpreted in accordance with English law. If you do so we may terminate your booking and reserve our rights to take any further action. I welcome any suggestions on how to get out of this reservation without a penalty. If you have ordered any food & beverage Extras with your booking and these are unavailable upon arrival at the hotel we will refund you the price paid by you for those Extras. The CMA has today published further detail on its views on the law in relation to cancellations and refunds during the pandemic. The room rate excludes any Extras unless we expressly agree with you otherwise as part of your booking. Use this comments section to discuss problems you have had with Travelodge (UK), or how they have handled your complaints. For more details on Early In / Late Out click here. Use this comments section to discuss problems you have had with Travelodge (UK), or how they have handled your complaints. 5. If you do not have a My Travelodge account we may use the information (including personal data) you provide to us at the time of booking to create a My Travelodge account for you and credit your eVouchers to your My Travelodge account. If you don’t do this we may charge you for a replacement key or lock as required. If we consider your non-compliance to be sufficiently serious we may not accept any future reservations from you and/or not allow you entry to or accommodation at any of our hotels. 3. We offer certain Extras when you make a booking; for more details on Extras click, see the check-out when making a booking. United Kingdom Tourism United Kingdom Hotels United Kingdom Bed and Breakfast United Kingdom Holiday Rentals United Kingdom Packages Flights to United Kingdom Guide dogs, assistance dogs and hearing dogs may be brought into the hotel free of charge; please notify the hotel in advance that you are intending to bring such dog(s) with you. 541986). 3. If your booking is a Saver Rate booking or a Group Booking you shall be charged 100% of the cost of the entire booking including any Extras. This refund will include any food & beverage Extras; all other Extras are non-refundable. These are published on the relevant digital channel. Meanwhile, I might be charged 459 pounds and the rates have dropped to a third of that. 6. Just 1969 feet from Bogatell Beach, in Barcelona’s 22@ District, the Travelodge Barcelona Poblenou offers air-conditioned rooms and a café-bar. The worst case scenario for every business in the travel industry at the moment is bankruptcy. You can use an eVoucher for bookings of rooms, but not for bookings of Extras, or for amendments and cancellation insurance or any other services provided by third parties. No other person shall have any rights to enforce any of its terms. 3. eVouchers cannot be used to pay in part or in full for any Booking made on the same day as the scheduled date of arrival. 1. For bookings of hotels in Northern Ireland or the Republic of Ireland your contract will not be with Travelodge Hotels Limited but will be with other companies as follows: a) for bookings of hotels in Northern Ireland – Smorgs (NI) Management Limited which has its registered office at 15 Brunswick Street, Belfast BT2 7GE (Company No. We will respond to you as quickly as we can and normally within 5 working days. Travelodge Customer Service Contacts. Severability:  If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable. We may require photo identification (a driver’s licence or passport) as proof of age and if the guest is unable to present this to the satisfaction of the hotel we may terminate your booking without refund. Your booking is not transferable. If you wish to reduce the number of rooms below ten you will need to cancel the Group Booking in its entirety, following the ‘Cancellation’ process above, and make a new booking. We process your personal information in accordance with our Privacy Policy . 4. eVouchers have a customer-specific code and can only be used by the person to whom they are issued and are not transferable. It's sent by email as part of the cancellation process. We now realise no one is going anywhere, we lives miles away from any Travelodge and so can't use them. 13. Follow Travelodge (UK) Watch Travelodge (UK) Comments. If you do not automatically receive an eVoucher please contact us. Passengers have been left furious after airlines including easyJet have refused refunds for flights cancelled due to the coronavirus outbreak- here are your rights Events Beyond our Reasonable Control:  We shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your booking (such as the provision of room(s) and/or other products and/or services and/or Extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including but not limited to flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, partial or full cancellation or delay of major public event, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. 001-800-507-2738; … It will give you the booking reference and cancellation reference. United Kingdom Tourism United Kingdom Accommodation United Kingdom Bed and Breakfast United Kingdom Holiday Rentals United Kingdom Holiday Packages If your booking is a pay on arrival booking … For your own benefit and protection you should read these terms carefully before making a booking. Full refund to my card today ( Tuesday ) Tremendous service. I have had to call main travelodge number numerous times. Smoking is not permitted in any Travelodge hotel other than in designated smoking areas outside the hotel. Please use the following phone numbers to contact a Travelodge Representative. This is the version of our website addressed to speakers of English in United Kingdom. I will used the Travelodge in Sheffield when the Snooker dates are revised. Surely the hotels should be able to accommodate to us no? If you are unable to produce this to the satisfaction of the hotel we may terminate your booking without refund. If you have purchased an Extra to accommodate a pet or pets you may bring such pet(s) into the hotel. You and we intend that the legality, validity and enforceability of the remainder of these terms shall not be affected. 9. Complaints, Questions and Disputes:  If you wish to make a complaint or have a question regarding your booking please click here  to contact us using the ‘Contact Us’ link on our website. 6. 3. 6. We strongly advise that you read the third party provider’s terms as displayed at the car park before parking your car. You are responsible for ensuring that each person who stays at the hotel under your booking, even if you make a booking for someone else’s benefit and don’t stay yourself, complies with these terms. We will not refund the booking fee if you cancel your booking. If you do not comply with any of paragraphs E2 to E12 when staying at our hotel we may terminate your booking and require you to leave the hotel immediately and may retain any money paid to us for such booking. Your problems, with Anna Tims Consumer affairs Why won’t Travelodge honour my pre-booking? 0800 266 0588; Brazil. Accessibility- we provide wheelchair accessible and limited mobility rooms subject to availability. You must be able to show photo identification (a driver's licenceor passport) and the credit or debit card used to make your booking if requested by Travelodge at any time. We will require you to move rooms if you make a booking or bookings to stay at a hotel for 28 or more days concurrently. We reserve the right to terminate any booking made using a promotional rate or benefit not in accordance with these terms and to retain any money paid to us for such booking. Please see our privacy policy  for more information on personal data, how we use it and how we protect it. c) In respect of all losses which are not subject to a maximum liability under the Act or are not covered by the Act, our total liability to you for any and all losses shall not exceed twice the total daily rate we charge you for your booking. 1. The confirmation number is proof that we have accepted your booking. 7. Home; Contact Us; Search & Book; More  How can we help you? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106079019', '');}, 'log_autolink_impression');London for 30 March. Flexible Rate bookings are flexible and refundable. If a guest arrives at the hotel and is under 18 years of age the guest will not be permitted to stay alone. 1. We will also not be liable for any losses which were not foreseeable to both parties when the contract was formed. 1. You should have a voucher already. We shall not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them regardless of whether they are parked in a car park connected to the hotel or not. Travelodge were asked for a refund and have refused. Do you know if Travelodge will refund saver rate bookings because of the coronavirus situation which has led to cancellations or postponement of events etc.? Answer 1 of 3: I have booked a 2 night stay at a Travelodge in Jan 2013 for a stay in November 2013, the room was a Saver rate room (no refunds or amendments). 1. Highways department joined to the rear of hotel. Please refer to section C above for more detail on cancellation and when Extras may be refunded. To read more about editing your posts, please follow this link: http://www.tripadvisor.com/help/how_to_edit_your_posts. You must not cause any disturbance to any other guests or our staff including but not limited to noise disturbance. They start work bang on 10PM. 7. We will respond to you as quickly as we can and normally within 5 working days. 7. If you do not arrive at the hotel on the scheduled date of arrival, you will be deemed to be a ‘no show’ and your booking will be cancelled. Tweet Travelodge (UK) Customer Services. 4. You must check-out before midday on the scheduled date of departure unless you purchase a late check-out Extra with your booking or directly at the hotel, subject always to availability. 4. I was told that my holiday with Jet 2 was cancelled on Saturday. We do not accept payment over the telephone, by fax or by cheque. Each says against it "Keep this number safe, you may need this later on". difference in room rates, reasonable transport costs and car park charges). without refund. 14. Travelodge Madrid Alcalá offers modern, air-conditioned and soundproofed rooms. 10. Can I have a voucher to book anothe date>. Hundreds of residents of the budget hotel chain Travelodge, including homeless families housed there by local councils, have been turned out on to the street after it closed its premises. We will issue you with a confirmation number when a booking has been made. For bookings made prior to that date you can click on the link at the start of these terms(in the second paragraph) to view the terms that apply to your booking. What these terms cover:  when you make a booking with us via our digital channels (such as our website, mobile site or app) or telephone booking service, including any booking you make using your membership of Travelodge Business, these terms and conditions will apply. 5. 10. In April, the CMA launched an investigation into complaints that some firms were failing to refund customers for coronavirus-related cancellations – with holiday accommodation providers highlighted as an area of particular concern.. At the same time, it issued a statement on its expectations around cancellations and refunds. Reverse sirens and banģing. Each booking will be for one hotel only. If your booking is a Flexible Rate booking, you shall be charged 100% of the cost of the first night of the booking including any Extras. Their site information states Pay on Arrivals can not be issued vouchers. 800-854-78544; Mexico. 2. b) We want to provide a safe and secure environment for your stay and where necessary we will take appropriate security measures. You must bring any damage to our hotel or property to our immediate attention. Booked for three nights in April but we are on lockdown in Spain and being over 70 will be on lockdown at home if we ever get there but Travelodge won't refund or even give us credit so won't ever use them again. Under the Hotel Proprietors’ Act 1956 (“Act”) we may be liable for loss or damage to your property while you are staying in our hotels. If an incident occurs during your stay resulting in the theft, loss or damage of your property we will carry out an internal investigation. I recieved an email/text message with my cancellation code and was told I would be refunded immediately. 10. Premier Inn on the other hand have a full refund so they get five stars and my future business. You must not use a promotional rate requiring a code with the prefix ‘STAFF’ to make a booking unless you are a Travelodge employee. 3. The government has promised to protect RCNs issued up to 31 December 2020, so if the travel company fails, customers with credit notes will get their money back from the Atol scheme. Also with the government's budget to tackle this, they said they would cover large businesses up to x amount or something along those lines. 1. If we are entitled to recover costs or other sums of money from you under this section E we may (at our sole discretion) charge the payment card details provided at the time of booking. Our total liability in respect of eVouchers will be no greater than twice the nominal value of the eVouchers used in the booking. Proudly resolving consumer concerns since 2004 . Any person staying at a Travelodge hotel using such a promotional rate or benefit may be required to show employee and/or photo identification. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106265484', '');}, 'log_autolink_impression');Inverness May 21 to 25. If we do not feel certain that your property was stolen, lost or damaged through any fault of ours, our staff or agents our liability will be limited to the maximum sums under the Act and if an incident is referred to the Police and they draw the same conclusion as us this will also be evidence that our liability is limited to those maximums. You must not damage or interfere with any items belonging to us. https://www.gov.uk/consumer-protection-rights. The supplement will be included in the rate quoted for the room. The maximum occupancies are set out below. If you are unable to produce this to the satisfaction of the hotel we may terminate your booking without refund. a) We will not be liable for any losses which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence. The rate for each room is as published on our website, mobile site or app (as applicable) at the time of your booking on that channel or in the case of a telephone booking as advised to you at the time of booking. The author may post again if desired.Posts on the Tripadvisor forums may be edited for a short period of time. All other Extras, including but not limited to wifi, are non-refundable at any time. The problem hit those who booked rooms on 9 June, the first day of a Travelodge £10 autumn and winter sale. Please specify this requirement at the time of booking. Follow Travelodge (UK) Watch Travelodge (UK) Comments. When it expires we will automatically delete it from your My Travelodge account. No booking shall be binding on Travelodge until we issue you with a confirmation number. In the event that a key is not returned after check-out we request you to contact the hotel to make arrangement for keys to be returned. Phoned travelodge … Group Bookings only:  All payments are due in full at the time of booking for Group Bookings made 28 days or fewer before the scheduled date of arrival and are not refundable. We operate a relocation policy. 2. You must be able to show photo identification (a driver’s licence, passport or national ID card) or the credit or debit card used to make your booking if requested by Travelodge at any time. 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